OrganizationFBLA
FormatRole Play (plus objective test)
CategoryRole Play Events
Team or soloIndividual
TestCustomer Service · 100 questions, 50 min
Role-play20 min prep, 7 min with judges
How CompPrep helps you prepare
- Practice tests built like the Customer Service test, with 6 topic areas, plus short lessons and flashcards.
- Practice role-plays with an AI judge that asks follow-up questions and scores you.
- A daily 10–20 minute plan and a readiness score that tracks how prepared you are.
Test topics
- Fostering Positive Relationships
- Emotional Intelligence
- Conflict Resolution
- Delivering on a Brand Promise
- Customer Relationship Management
- Sales Processes and Techniques
Good to know
Objective test plus a role play: 20 min prep, 7 min with judges.
Start prepping for Customer Service
Free for students. Pick CSVC as your event and your practice sets itself up.
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